Refund policy
Last updated: September 14, 2026
We want you to feel confident ordering from Enifala. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled by Enifala ("we," "us," or "our").
30-day returns
You may request a return within 30 days after your order is delivered. To qualify, the item must be in the same condition in which you received it, with its original components, accessories, books, and packaging. You must also provide your receipt or other proof of purchase.
To start a return, use our contact form and include your order number and the reason for the return. If the item is damaged, defective, or incorrect, include that information in your message. We will reply with instructions and, where needed, request clear photographs or a short video.
Returns sent without first requesting authorization might not be accepted. The correct return address will be included with your approved return instructions.
Return shipping costs
For an ordinary change-of-mind return, you are responsible for the return shipping cost. We recommend using a tracked service because you remain responsible for the parcel until it is delivered to the authorized return address.
If an item is damaged, defective, or different from what you ordered, we will provide or reimburse reasonable return shipping after confirming the issue. We do not charge a restocking fee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if it is damaged, defective, incomplete, or incorrect. We will assess the issue and, where appropriate, arrange a replacement, repair, price reduction, or refund. These remedies do not limit any rights you have under applicable consumer law.
Items that cannot be returned
Except where applicable law requires otherwise, we cannot accept:
- items returned after the applicable return period;
- items that are materially damaged, altered, or missing components for reasons not caused by us;
- gift cards; or
- items marked final sale where such a restriction is permitted by law.
Please contact us before returning an item if you are unsure whether it is eligible.
Exchanges
The quickest way to receive another item is to request a return and, after it is approved, place a new order. If your order arrived damaged, defective, or incorrect, contact us and we will help arrange the appropriate remedy.
European Union and United Kingdom cancellation rights
If your order is delivered in the European Union, European Economic Area, or United Kingdom, you may have a legal right to cancel your purchase without giving a reason within 14 days after delivery. To exercise this right, send a clear cancellation request through our contact form before the cancellation period expires.
You may inspect the item only as necessary to establish its nature, characteristics, and functioning. You must return the item and all included components within 14 days after notifying us of your cancellation. You are responsible for direct return costs unless the goods are defective, incorrect, or we agree otherwise.
Where the statutory cancellation right applies, we will refund the purchase price and the cost of the least expensive standard delivery option we offered. We may withhold the refund until we receive the goods or you provide evidence that they were sent back, whichever occurs first. Nothing in this policy limits statutory rights relating to faulty or non-conforming goods.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider might need additional time to post the refund.
For ordinary returns outside a statutory cancellation right, original shipping charges and expedited shipping upgrades are not refundable. If more than 15 business days have passed since we approved your refund, contact us through our contact form.
Order cancellations and address changes
Contact us as soon as possible if you need to cancel an order or correct its shipping address. We cannot guarantee changes after fulfillment has started. If an order has already shipped, the applicable return process will apply.
Contact
Questions about returns or refunds can be sent through our contact form.